Our commitment to excellence begins by hearing from you and understanding how we can continue to improve our services to meet and exceed your expectations.
If you have been happy with our services, the best compliment that we can receive from you is to refer another patient to our clinic. But we also like to learn what aspects of your care were most satisfying to you. Was it our people on the telephone who made your appointment, the receptionist that welcomed you to our clinic or the doctor who provided you with high quality care? We like to hear from you if anyone of our team members made you feel special as your comments will only encourage us to do better.
Occasionally, we can miss the opportunity to make you happy. Certainly this is not our intention but we know that communication gaps or technical problems can arise that may affect your perception about us. If this is ever the case, we like you to know that we will do everything that we can reasonably do, in our power to make it right for you. Therefore, we like you to tell us if we have not met your expectations in a certain way so we can resolve it as soon as possible.
In order to make the process easier and for you to reach appropriate level of management in our company, we encourage you to follow the steps below. Sooner we know about a problem, sooner we can get it resolved.
Step 1. Write to us with all of the facts about your case, please include the date, incident, the name of the person(s) involved as best as you can remember it. Please provide all supporting documents.
Step 2. Email us your statement to firstname.lastname@example.org
Step 3. Allow us to review your complaint, discuss your case with various people involved and decide the best way to resolve your case. This process can take up to two weeks, please be patient. If this is an urgent or an emergency dental matter, then, please contact our customer service department and we will do our best to help you. But, please remember all of our internal investigations require a minimum of 2 weeks’ time.
Step 4. Receive an email from us notifying you of the result of our investigation.
If you would like to send us your comments, compliments, or complaints in writing, you may write to us at:
Smile Republic Co. Ltd.
94, 1st Fl. T. Shinawatra Thai Silk Building
Sukhumvit Soi 23rd. Klongtoey Nua, Wattana,
Bangkok, Thailand 10110